Terms of Service

1. Acceptance of Terms

By accessing or using Flexlore ("we," "our," "us," or "the Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must discontinue use immediately. We may update these Terms at any time; continued use means you accept the revised Terms.

2. The Service

Flexlore provides a digital workspace to create, share, and manage interactive SOPs, onboarding materials, quizzes, and training workflows ("Services"). Services are available on web and mobile (iOS/Android). Access varies by plan (Free, Pro, Pro+, Enterprise) and role (Owner, Manager, Editor, Viewer).

3. Eligibility and Account Roles

• Users must be at least 18 years old or have legal capacity to contract.
• Accounts created for a business must be authorized by that entity.
• Each workspace has an Owner who manages access, roles, billing, and is responsible for activity.

4. Subscriptions, Renewals, and Payments

• App Store / Google Play: Store policies apply; renews automatically unless cancelled.
• Enterprise: Managed via Stripe under a separate agreement.
• Billing & Renewals: Cancel or downgrade anytime before the next billing cycle.
• Refunds: Governed by Apple, Google, or Stripe; Flexlore doesn’t directly process in‑app refunds.
• Taxes: VAT/GST/sales taxes determined by the processor at checkout.

For more details, please review our Refund Policy and Privacy Policy.

5. Content Ownership and License

You retain ownership of your uploaded materials. By uploading, you grant Flexlore a non‑exclusive, worldwide, royalty‑free license to host, process, and display content solely to operate and improve the Services. You warrant compliance with copyright, privacy, and data laws.

6. Prohibited Activities

• Illegal, fraudulent, or abusive activity
• Content infringing IP or violating privacy
• Reverse engineering, copying, or redistribution
• Interference with other users or system security

Violations may result in suspension or termination.

7. AI and Beta Features

AI‑powered features (e.g., quiz generation) may be experimental and change without notice. Results can be unpredictable; usage is voluntary.

8. Third‑Party Services

We integrate with AWS (hosting/storage), RevenueCat (subscriptions), Sentry and SendGrid (monitoring/email). Use of the Service implies consent to their terms; third‑party actions are outside our control.

9. Data Collection and Privacy

We collect usage analytics to improve experience. Personal data is stored on AWS (US) per our Privacy Policy. We do not sell or share data with advertisers.

10. Limitation of Responsibility

We aim for secure, reliable operation but aren’t liable for indirect or consequential damages from interruptions, data loss, or third‑party issues. You may cancel or downgrade anytime via App Store, Google Play, or Stripe. We resolve issues in good faith within commercially reasonable efforts.

11. Service Continuity & User Autonomy

Services are provided “as available” while we continuously improve. Users can choose not to renew for later billing periods. Enterprise SLAs may be defined by contract.

12. Termination

You may terminate at any time. We may suspend or terminate accounts violating these Terms or law. After termination, access to workspace data may be limited; please export or back up content beforehand.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict‑of‑law principles. International users are protected under global standards (e.g., GDPR, CCPA). Disputes are resolved in Delaware courts unless mandatory local law requires otherwise.

14. Contact & Notices

Flexlore Inc., 8 The Green, Suite A, Dover, Delaware, USA • support@flexlore.com • flexlore.com

15. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Cookie Policy, and any applicable supplemental agreements, constitute the entire agreement between you and Flexlore regarding the Services.